To serve your customers you must first know your customers. How do they see
you? What are their needs? How can you, as a manager, serve them better and
develop long-term relationships with them? This powerful video series will
show you how.
You'll learn:
How to understand perceptions of your customer.
The 4 crucial factors in developing great service.
7 ways to find out how your service rates with your customers now.
How to esstablish valid criteria for measuring service.
How to monitor and improve your service consistently.
And much much more!
It all starts with finding out where you stand - by discovering how your
customers see your business now. Lisa Ford and Ron Meiss help you look at
your organization's service that demonstrates why customer service is "do or
die" for the '90s.
Building a Customer Driven Organization
3 videos Program
3 videos........$300.00 us$
Shipping in the USA = $10.00 us$
How to understand perceptions of your customer.