How To Deal With Difficult People

Strategies For Getting Results With the Hard-To-Handle People In Your Life

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In "How To Deal With Difficult People", you'll take your understanding of difficult people and put it to work. You'll learn how to apply your new skills to deal - and get results - with chronic problem people. In Rick and Rick's entertaining skits, you'll see 11 types of difficult people in action - and you'll discover how to "put them in their places."

You'll meet:

Yes-people. They agree to any commitment or promise, yet they rarely deliver.
No-people. Pessimistic and inflexible, they can throw a wet blanket
over an entire organization.
Know-it-alls. "Experts" on everything, but when they're wrong, they pass the buck.
Chronic complainers. Nothing's ever right with these people,
aren't you tired of listening to them?
Passives. Avoiding controversy at all costs,
they never let you know where you stand.
Snipers. Look out! They'll critisize you infairly,
bully you and use ever intimidation tactic in the book.

You'll also meet: Tanks - Who run right over you. Grenades - Who explode without warning. Maybe People - Just call them wishy-washy. Think-They-Know-It -Alls - They aren't as smart as they think. Nothing People - Don't expect them to ever open up.