How to Handle Conflict & Manage Anger

Understanding Conflict & Anger

Listen to Denis Waitley "1 Minute Mono Sample"

How to Handle Conflict and Manage Anger is based on one of the best-selling seminars developed by the National Seminars Group. In it, Denis Waitley discusses the proposition that it's not so much what happens in our daily lives lives that matters, but how we are perceive and respond to those events that determines our success or failure. He examines the effects of continual change in our personal and professional lives. He counsels that anger is a choice we make, not an event that simply happens. And he confronts what he considers the two most important issues in human relations: understanding each other and dealing effectively with our disagreements.

On this journey to increased self-knowledge and greater self-control Denis Waitley teaches:

5 myths about anger and conflict - and what the truth is.
4 steps that will keep you cool, calm and in control most of the time.
5 conflict-escalating management: dominator, compromiser, placater,
withdrawer, and collaborator.
10 conflict-resolution skills everyone must know.
6 tips on handling harassment and hardball tactics.
7 negotiating styles.

In this powerful, practical fashion, and employing numerous examples and real- life stories. Denis Waitley explodes the misconceptions and establishes the facts about two of the most misunderstand - and ultimately useful - constants we must face in our lives. How to Handle Conflict and Manage Anger serves anyone seeking personal and professional growth, revealing the skills essential to taking what life has to offer and incorporating them in the drive to success.