Believe it or not, listening is an active experience. Yes, active! We all think we listen
rather well; however, how many times have you heard a name, date, address, or phone number,
and if asked 30 seconds later would not be able to remember it? It’s not the memory process
that’s at fault, it’s the listening process!
To succeed in business today you must become an effective communicator. Why then are some
people better communicators than others? In most cases the mastery of effective listening
skills gives the best communicators the desired competitive edge.
The basics of listening
How to tailor your listening skills to various situations
How to give and get good feedback and why it’s important
How to identify “communication noise” and get rid of it
Why taking notes helps you become a better listener
How to ask the proper questions and be able to listen and remember the answers
What is important in what a speaker is saying
How to listen to learn, decide and enable!
The Listen and Win video training program comes complete with a video, audiocassette and
copy of the book Effective Listening Skills by Dennis M. Kratz and Abby Robinson Kratz,
which is part of the Business Skills Express Series published by the McGraw-Hill Companies.
Listen and Win - 1 video/1 audio/book Program
1 tape/1 audio/book ......99.95 us$
Shipping in the USA = $8.00 us$
The basics of listening