George Walther, America's leading expert on telephone communication, proves that by managing your telephone techniques you can improve effeciency and productivity - and, as a result, turn your telephone into a perpetual money- making machine. This video offers blueprint lessons on answering, not answering, handling chit-chat, using effective language and avoiding telephone taboos.
This program covers issues like:
 Accounts receivable collector.
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| Receptionist.
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| Dealing with difficult people.
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| Switchboard operator.
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| Customer service professional.
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| Getting appointments.
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| And much much more!
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Phone Power
5 audiocassette/Workbook Program5 audios........$59.95 us$
1 video.........$99.95 us$
Shipping in the USA = $7.00 us$