Power of Customer Service VHS
When we began JWA Video we wanted to develop and produce training materials that would endure.
Programs that would get even better with age and become staples in the training and personal
development industry. The Power Of Customer Service training program with Dr. Paul R. Timm has
really led the way.
Customer service comes from the inside of an individual. It comes from the desire to
provide good service to everyone - whether they are a customer, co-worker, friend or relation.
Using the "three C's" of good customer service - Concern, Communication, and
Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed to
enrich any customer service relationship.
To survive in the competitive market place of the new millennium we must treat
customers like they are members of our family. A positive customer relationship is the key at any
level of any organization.," says Dr. Timm.
This video is 45 minutes long.
We offer a 30 day 100% money back guarantee if you're not completely satisfied.
The Power of Customer Service - 1 - VHS
1 VHS ............Regular Price 129.95 ...Your Price $99.95 us$ Shipping in the USA =Book rate $8.00 us$
