The very best people and the very best companies are obsessed with customer service. Everything
they do is strategized to satisfy their customers better in some way.
Your ability to develop
and maintain a reputation for high levels of service excellence is the key to the success and
prosperity of your organization and to success in your career.
The Four Levels of Customer Service
The DREAM Acronym
The Moments of Truth in Every Sale
How Your Customers Describe You
Handling Customer Complaints and Dissatisfaction
Developing a Customer Service Strategy
Quality Ranking in the Marketplace
An Ongoing Service Strategy
Four Levels of Product or Service
Find out how to develop and maintain a reputation for high levels of service excellence.
27. Service Excellence - 30 minutes VHS
1 VHS video ......$98.00
Shipping in the USA = $8.00 us$
The Four Levels of Customer Service